General terms and conditions

This translation is provided for convenience. In the event of any discrepancy, the French version shall prevail.

1 · Purpose and service provider

These terms govern private ski and snowboard lessons and related activities, including freeride, ski touring and children’s instruction, offered by Association des moniteurs de ski The One Courchevel, trading as The One Courchevel, within Courchevel and Les 3 Vallées.

Every booking request constitutes acceptance of these terms in the version published online on the date of the request.

2 · The service

• A state-certified instructor reserved exclusively for your group: two families are never combined.
• Up to six skiers per instructor. The price does not depend on the number of skiers. More than six skiers require several instructors.
• A full day runs approximately from 9 a.m. to 5 p.m., including the lunch break.
• We seek to provide continuity with the same instructor throughout your stay. Subject to availability or if that instructor is unable to attend, another state-certified instructor of an equivalent standard may step in.
• Not included: lift passes, equipment hire, meals and rescue costs. We can arrange bookings on request at the client’s expense.

3 · Booking and confirmation

No online payment is taken on this website. A request submitted through the Booking page, by telephone, WhatsApp or email is an availability enquiry and does not reserve anything at that stage.

We reply personally, generally within two hours. A booking becomes binding only when you receive our written confirmation stating the dates, number of skiers, assigned instructor and total price.

Deposit: no deposit is required; our written confirmation makes the booking binding.

4 · Prices

Prices for the 2026/2027 season, per instructor and for a group of one to six skiers:

Option	Price
Full dayapproximately 9 a.m.–5 p.m.	From €800

Prices are stated in euros and include all applicable taxes; see the VAT arrangements in the legal notice.

5 · Payment

Payment must be made in full before the service begins, by bank transfer, payment link, bank card or cash, according to the arrangements stated in our written confirmation.

Any amount not paid when due automatically bears interest, without prior notice, at the increased statutory interest rate, together with the fixed €40 recovery charge applicable to business clients under Articles L. 441-10 and D. 441-5 of the French Commercial Code.

6 · Cancellation or amendment by the client

Cancellation received eight weeks or more before the first day of the service: full refund. Between eight and four weeks beforehand: 50% refund. Less than four weeks before the first day: no refund.

Every request to change dates is considered in good faith and accepted where our availability permits. Otherwise, the cancellation schedule applies.

Late arrival or non-attendance on the day: the session is neither postponed nor refunded. A session missed without informing us remains payable in full.

7 · Cancellation or inability to perform on our part

• Instructor unavailable through illness or accident: we offer a replacement of an equivalent standard. If you decline the replacement, the session concerned remains payable and is neither refunded nor postponed.
• Closure of the ski area, weather or avalanche conditions making the activity dangerous, or a decision by an authority: the session is postponed to another date during the stay. Where the stay does not allow this, a credit note for the same amount is issued, valid for 24 months, transferable to a relative or friend and usable for any The One Courchevel service. No refund is made.
• Decision by the instructor during the session to stop for safety reasons: a session that has begun remains payable, unless it is stopped within the first hour, in which case it is postponed or a pro rata credit note is issued on the same terms.

A simple lack of snow at low altitude, overcast skies or severe cold give rise neither to a postponement nor to a credit note where the ski area remains open and suitable for skiing.

8 · Right of withdrawal

Under Article L. 221-28(12) of the French Consumer Code, the fourteen-day right of withdrawal does not apply to leisure services supplied on a specified date or during a specified period. Only the cancellation schedule in Article 6 applies.

9 · Safety, ability and client obligations

• The instructor has an obligation to use reasonable endeavours. They adapt the terrain and pace to the group’s actual ability and remain the sole judge of the itinerary for safety reasons.
• The ability level you declare affects how the session is conducted. If it is overstated, the instructor may change the programme without any entitlement to a price reduction.
• You agree to follow the instructor’s directions, ski-area signs and the FIS rules of conduct for skiers.
• Helmets are compulsory for minors and strongly recommended for everyone. Off piste, avalanche safety equipment — transceiver, shovel and probe — is compulsory and can be supplied on request.
• A minor remains under parental responsibility outside lesson times and must be dropped off and collected at the agreed times.
• You confirm that you are fit to participate and will tell the instructor about any limitation that could affect the group’s safety.

10 · Insurance

Our professional civil liability is insured; see the legal notice. This insurance does not cover bodily injury where we are not at fault, piste or off-piste rescue costs, repatriation, or theft of or damage to your equipment.

We strongly recommend taking out personal accident insurance covering skiing, including off-piste skiing where applicable, together with search and rescue costs.

11 · Image rights

Photographs and videos taken during a session are only published with your explicit consent. You may withdraw that consent at any time by writing to contact@the-one-courchevel.com.

12 · Complaints, mediation and governing law

Complaints must be sent to us in writing at contact@the-one-courchevel.com. We reply personally and first seek an amicable solution.

If no amicable solution is found, you may refer the matter free of charge to a consumer ombudsman (Article L. 616-1 of the French Consumer Code). Their contact details and how to file a case are set out in the legal notice.

These terms are governed by French law. If no amicable agreement can be reached, the dispute falls within the jurisdiction of the competent courts. A consumer retains the right to bring proceedings before the court for their place of residence.

Last updated: 24 September 2026.